Effective Date
- Effective Date: 1/30/2026
- Last Updated: 1/30/2026
What This Policy Covers
- How we collect, use, share, and protect personal information
- How we handle service measurement data collected during WiFi assessments
- How our customer portal and technician portal process data
Information We Collect
- Contact details (name, email, phone)
- Service address and appointment details
- Order and payment related data (processed by payment providers, not stored as full card numbers by us)
- Customer portal account information (login identifiers, account settings)
- Technician portal operational data (job status, work session timestamps)
- Room by room WiFi measurement data (download, upload, latency, jitter, room labels, time captured)
- Support communications
- Website usage data (IP address, device and browser information, cookies)
How We Use Information
- Provide and schedule services
- Process purchases, deposits, refunds, and invoices
- Operate customer and technician portals
- Create and deliver before and after WiFi reports
- Improve services and internal operations
- Send service related communications
- Prevent fraud and unauthorized access
AI Generated Reports
- AI may generate narrative summaries based on measured results and job details
- Measured data remains deterministic and is not generated by AI
- AI output is informational and may contain inaccuracies
How We Share Information
- Service providers supporting hosting, email, analytics, and payments
- Technology partners used to generate reports when enabled
- Authorized technicians assigned to your service
- Legal or safety disclosures when required by law
What We Do Not Do
- We do not sell personal information
- We do not publicly disclose customer contact details
Cookies and Analytics
- Cookies used for sessions, preferences, security, and performance
- Analytics used to improve site and service experience
Data Retention
- Service and account data retained for operational and legal purposes
- Report data retained unless deletion is requested and permitted
Security
- Reasonable administrative and technical safeguards are used
- No system is 100 percent secure
Your Rights
- Request access to your personal information
- Request corrections
- Request deletion where legally permitted
- Opt out of non essential communications
Children’s Privacy
- Services are not directed to children under 13
Changes to This Policy
- Updates are posted on this page
- Continued use constitutes acceptance
Contact
- Email: support@wilcowifi.com